Custom Tailored Trucks

The competence centre for special customer requests.

Tailor-made and unique: find your customised vehicle solution with our Mercedes‑Benz Custom Tailored Trucks (CTT) . If our standard and optional equipment doesn’t fulfil all your wishes, then Custom Tailored Trucks has a solution for you. Let’s design your unique truck together.

All vehicles converted by CTT meet the high Mercedes‑Benz Trucks standards. This quality promise also applies to customer service and spare parts, available worldwide through our network of distributors. Everything from a single source – and with just one invoice.

Contact.

Individual trucks need individual advice – and a collaborative approach. Your Mercedes‑Benz Trucks salesperson will accompany every step of the way – from technical coordination to ordering and delivery.

For further information on CTT conversions, please contact your authorised Mercedes‑Benz Trucks dealer.

Find a dealer

You may also be interested in:

All model series

Truck overview

Welcome to Wörth

Customer Centre

By your side

Assistance systems

The images and texts may include accessories and special equipment that do not form part of the standard delivery package. The images shown must be considered examples only and do not necessarily reflect the actual state of the original vehicles. The appearance of the original vehicles may differ from these images. Subject to changes without notice. The images and texts may also include models, support services, services, and products that are not available in certain countries.

Provider

Provider.

Provider
Daimler Truck AG
Fasanenweg 10
70771 Leinfelden-Echterdingen
Germany
Telefon: +49 711 8485 0
Email: contact@daimlertruck.com

Daimler Truck and Bus Australia/Pacific Pty Ltd

ACN 618 413 282
ABN 86 618 413 282

41 Lexia Place
Mulgrave Victoria 3170

Cookies

Cookies.

Notes on the use of cookies and the evaluation of usage data.

We use cookies to identify your usage interests and particularly popular areas of our websites. With this information, we aim to improve the design of the websites and make them even more user-friendly.

1. Functions and use of cookies.

a. Cookies are small files that are saved on your desktop, notebook, or mobile device by websites you visit. We can use them to determine, for example, whether your device and our websites have connected before or which language or other settings you prefer. Cookies may also contain personal data.

b. By using our websites, you consent to the use of cookies.

You can also visit our websites without consenting to the use of cookies. This means you can refuse the use of cookies and also delete them at any time by adjusting the appropriate settings on your device. To do this, proceed as follows:

i. Most browsers are preset to automatically accept cookies. You can change this default setting by activating the setting *do not accept cookies* in your browser.

ii. You can delete existing cookies at any time. You can find out how this works in detail in the instructions of your browser or device manufacturer.

iii. Just like the use of cookies, rejection or deletion of cookies is also linked to the device being used and the browser being employed. Therefore, you must reject or delete cookies separately for each of your devices and for each browser if you use multiple browsers.

c. If you choose to reject the use of cookies, some features of our websites or certain functions may not be fully available to you.

d. We group cookies into the following categories:

i. Strictly necessary cookies (type 1)
These cookies are essential for the websites to function correctly. Without these cookies, we would not be able to offer you services such as the vehicle configurator.

ii. Functional cookies (type 2)
These cookies simplify operation and improve the functions of the websites. For example, we store your language settings in functional cookies.

iii. Performance cookies (type 3)
These cookies collect information about how you use our websites. This allows us to identify which parts of our websites are particularly popular, thereby enabling us to improve our services for you. Please also read the section on "Evaluating usage data".

iv. Third-party cookies (type 4)
These cookies are set by third parties, such as social networks like Facebook, Twitter, and Google+, whose content you can integrate using the "Social plugins" provided on our websites. Further information on the use and function of social plugins can be found in section 4 of our privacy policy.

We use the following cookies on our website:

Cookie name	Description	Cookie type
affinity	The affinity cookie assigns a pointer to the client, ensuring that user requests return to the same pod. The cookie is a session cookie and is not permanently saved. We only process traffic via https. This means it is secure by default.	Type 1
XSRF	A security cookie that prevents other websites from impersonating RoadStars users. Expiration period: Session	Type 1
user	An authentication cookie that tells the browser when a user is logged in so that they can access exclusive content. The cookie is only set if a user is registered and logged in to RoadStars in Brand Hub. Expiration period: 1 month	Type 1
id	An authorisation cookie necessary for user and session identification. The cookie is only set if a user is registered and logged in to RoadStars in Brand Hub. Expiration period: 1 month	Type 1
_pk_id	A statistical cookie (anonymous) for storing a unique user ID. Expiry date: 13 months.	Type 3
_pk_ses	A statistical cookie (anonymous) for storing a unique session ID. Expiration period: Session, max. 30 minutes.	Type 3
_pk_hsr	Cookie (anonymous) for Matomo heatmap or Matomo session recording. Expiration period: Session, max. 30 minutes.	Type 3

2. Evaluating usage data.

We use cookies to identify visitor preferences and particularly popular areas of our websites. This allows us to tailor the content of our websites more precisely to your needs and thereby improve our services for you.

Daimler Truck uses Matomo for the statistical analysis of the data.

If you do not want Daimler Truck to collect and analyse information about your visit, you can opt out at any time for the future.

An opt-out cookie is set in your browser to implement your objection. This cookie is solely used to register your objection. Please note that opt-out cookies can only be used for the browser in which it was set for technical reasons. If you delete the cookies or use a different browser or device, you will need to opt out again.

Click here to set the opt-out cookie.

Privacy Statement

Privacy Policy.

Daimler Truck Australia Pacific Pty Ltd (“we”, “us” or “our”) knows that our use, collection and protection of your personal information is important. We respect your personal information and privacy, and are committed to keeping your personal information safe.

This Privacy Policy outlines:

the kinds of information we collect and hold about you;
how you can deal with us anonymously;
the kinds of sensitive information we collect;
how we collect your personal information;
the purpose by which and how we collect, use and disclose your personal information;
cross border disclosure;
when we will use your personal information for direct marketing;
how we keep your information secure;
how to access, update or correct your personal information; and
how you can make a privacy complaint.

If you are based in Australia, we are bound by the Privacy Act 1988 (Cth) and specifically, the Australian Privacy Principles in Schedule 1 of that Act (“APPs”), and if you are based in New Zealand, we are bound by the Privacy Act 1993 (NZ) (as that Act may be amended or superseded from time to time), such Act which applies in the circumstances being the "Privacy Act".

Most of our authorised dealer network is independently owned and operated, and may have privacy policies which differ from ours (except in the case of wholly owned retail outlets, in which case, this policy applies). Our independent authorised dealers are responsible for their own respective privacy policies and privacy related processes. If you have any privacy concerns relating to an independent dealer then please contact the relevant dealer directly.

This Privacy Policy applies to customers, potential customers, suppliers, service providers, dealers, contractors, secondees, potential employees, temporary staff and generally does not apply in relation to our current or former employees.

1. THE COLLECTION OF PERSONAL INFORMATION

1.1 Kinds of information we collect and hold
We collect information that is reasonably necessary for or directly related to one or more of our functions and activities. Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not that information or opinion is true or recorded in a material form. The types of personal information we may collect include but are not limited to your:

name;
gender;
age and birth date;
occupation and employment details;
contact details;
residential and/or business address;
registration and driver’s licence details;
credit card and bank account details;
other financial information;
current and past vehicle information and details;
cookies and website tracking (for information about what cookies are and how we use them, please refer to our Cookies statement on our website);
location through vehicle tracking technology in vehicles;
voice when we record inbound and outbound calls for quality, training and record purposes;
image by videos and photos at events, during market research or through security cameras;
educational qualifications, resume and reference checks; and/or
personal interests.

Anonymity
Where appropriate, we provide you with the option of remaining anonymous when entering into transactions with us, unless such anonymity would be considered unlawful or impracticable. If you elect not to provide us with your personal information, we may not be able to do business with you or consider you for recruitment opportunities. We will endeavour to make this option as clear as possible when required.

Sensitive Information
Generally we do not collect sensitive information. However, we may collect sensitive information about you (for example, health information and criminal record checks if you are applying for a job with us), if we have your express consent or if the collection is required or authorised by law. If you provide us with any sensitive personal information, we will take all reasonable steps to ensure this information is securely protected.

1.2 How we collect your personal information
We take steps to ensure that we collect personal information by lawful means, and obtain your personal information in various ways, including but not limited to:

when you contact or correspond with us;
when you phone our customer support and assistance centres or require support;
when you attend one of our premises;
when you visit an authorised dealership to test drive or purchase a vehicle or have your vehicle serviced or repaired. Vehicles that you test drive or loan from us or one of our wholly owned dealerships may also be fitted with anti-theft tracking technology and in this respect we may track your location;
if you order a product or service from us;
if you apply to be a dealer or through dealer communications;
from third party roadside assistance service providers;
via our websites if you choose to supply the information to us by entering your information into the interactive sections on our websites (for example, enquiry forms, message boards, chat, profile pages, blogs, social networking features and the like). Please be aware that any information you post or disclose on these websites may be available to other site visitors and the general public (depending on the privacy settings you have in place);
if you provide us with your business card;
when you attend a (product) focus group, review a product or complete a survey;
via our Apps or the Apps of other related Daimler Truck Group Companies (for example telematics services via an App);
via social media;
from competitions or promotions you have participated in or our events you have attended;
from publicly available sources (including but not limited to commercially available sources such as data aggregators and public databases (including government databases)) and also information that you or others may post about yourself online e.g. social media pages. This information may include things like name, demographic, interests and other publically observed data. We (or our service provider on our behalf) may combine this information from information with other information including information we collect directly from you. We may also associate information about your use of our digital services over time with your personal information, e.g. where on any occasion you have logged in, followed a link sent to you by email or where we have otherwise been able to identify you;
from third party service providers;
when you apply for work with us and during reference checks;
from other related or Daimler Truck Group companies;
from Austroads Ltd’s National Exchange of Vehicle and Driver Information Systems if we are conducting a recall; and/or
from government bodies, enforcement and regulatory authorities.

Where you provide personal information about other individuals to us (for example, joint owners, family members or referees), we rely on you to inform those individuals that you are providing their personal information to us and tell them about this Privacy Policy.

In the event we collect personal information from you, or a third party, where we have not requested or solicited that information (also known as unsolicited information), and we determine your personal information is not required, and not legally required, we will destroy the information or ensure the information is de-identified as soon as reasonably practicable.

2. PURPOSE OF COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION

2.1 How we use personal information
Primarily we collect personal information so we can provide you with the best possible products and services that we and our authorised dealerships have to offer, to create a more personalised experience for you, and in order to comply with our legal, regulatory, industry or workplace requirements. More specific purposes include but are not limited to:

any purpose which we inform you about when we collect your personal information or to which you have provided your consent;
any purpose relating to buying, selling, repairing and loaning vehicles and parts;
registering your interest in buying vehicles, including via our microsites;
providing you with digital services requested by you including telematics services;
if you wish to own or already own a franchise of our products and/or services;
any related purpose which would be reasonably necessary or directly related to one or more of our functions or activities;
responding to enquiries in relation to products we sell and services we offer;
providing support to our customers and authorised dealer network;
customer assistance, care, contact and information;
fulfilling and processing orders and administering accounts;
roadside assistance, vehicle warranty, product issues, service measures and recalls;
marketing, event and promotional activities;
informing you of special events or offers;
market research, customer surveys, customer analysis and product development;
accounting, billing or other internal administrative purpose;
recruitment purposes;
to protect our interests by registering a security interest on the Personal Property Securities Register;
checking against sanctions lists;
to comply with industry, legal and regulatory requirements; and/or
where permitted or required by law, a court or tribunal.

2.2 Disclosure
During the course of our day to day business, we may disclose your personal information to third parties outside our organisation, including but not limited to:

those that you have consented we disclose your personal information to, either impliedly by your conduct, verbally or in writing;
our authorised dealer network;
contracted service providers including but not limited to advertising and marketing agencies, financiers, insurers, mailing houses, printers, organisations that assist us to conduct promotions or market research, payroll service providers, recruitment agencies, debt collectors, data analysts, legal, tax, accounting, insurance and IT service providers, roadside assistance providers, database storage and service providers, cloud service providers and professional advisors;
to other members that are part of, related to or associated with the Daimler Truck Group (many of whom are based overseas see 2.3 below);
to related companies for example (not an exhaustive list), Daimler Truck Holding AG, Daimler Truck AG, Mitsubishi Fuso Truck and Bus Corporation, Daimler Trucks North America LLC, and Daimler Truck Financial Services Australia Pty Ltd (“Daimler Truck Group”);
for the purposes of facilitating or implementing a sale or transfer of all or part of our assets or business; and/or
as required by an enforcement authority, regulator, law, court or tribunal.

2.3 Cross border disclosure
In the ordinary course of our day to day business activities and those of our related and associated entities and service providers, your personal information may be transferred, accessed, processed and/or stored in various countries within Asia, Africa, Europe and North America and other parts of Australasia. Though for the most part, this will mean Germany, Singapore, the United States of America, the United Kingdom, India and Japan.

Where we arrange for work or services to be undertaken on our behalf, that work is undertaken under conditions of confidentiality and may result in your personal information being transferred, accessed, processed and/or stored (for example, on clouds or servers) in various countries for the purpose of service delivery to us or you.

Unless an exception applies in the Privacy Act, prior to disclosing personal information to overseas recipients we will take reasonable steps in the circumstances to ensure that the overseas recipient adheres to the Privacy Act.

2.4 Transfer of Personal Information to Third Parties; Social Media Plugins; Use of Service Providers
Our website may also contain social media plug-ins from third parties.

When we use social plug-ins on our websites from social networks such as Facebook, Instagram and Twitter, we integrate them as follows:

When you visit our websites, the social plug-ins are deactivated, i.e. no data is transmitted to the operators of these networks.
If you want to use one of the networks, click on the respective social plug-in to establish a direct connection to the server of the respective network.
If you have a user account on the network and are logged in when you activate the social plug-in, the network can associate your visit to our websites with your user account. If you want to avoid this, please log out of the network before activating the social plug-in. A social network cannot associate a visit to other Daimler Truck Group websites until you have activated an existing social plug-in.
When you activate a social plug-in, the network transfers the content that becomes available directly to your browser, which integrates it into our websites. In this situation, data transmissions can also take place that are initiated and controlled by the respective social network. Your connection to a social network, the data transfers taking place between the network and your system, and your interactions on that platform are governed solely by the privacy policies of that network.
The social plug-in remains active until you deactivate it or delete your cookies.

If you click on the link to an offer or activate a social plug-in, personal data may reach providers in countries outside of Australia that may not guarantee an “adequate level of protection” for the processing of personal data. Please remember this before clicking on a link or activating a social plug-in and thereby triggering a transfer of your data.

We also use qualified service providers (IT service providers, marketing agencies) to operate, optimise and secure our websites. We only pass on personal data to the latter insofar as this is necessary for the provision and use of the website and its functionalities, for the pursuit of legitimate interests or insofar as you have consented there to. Data may be transmitted to recipients outside of Australia.

2.5 Cookies, Tracking and Re-targeting Technologies

2.5.1 General

Cookies
Please find further information about what cookies are and how we use them, in our Cookies Policy on our website.

Tracking Technologies
We want the content of our websites to match your preferences as closely as possible, thereby improving what we offer you. To recognise user preferences and particular popular areas of our websites, we use the following tracking technologies: Adobe Analytics and Google Analytics.

Re-Tracking Technologies
We also use so-called targeting and retargeting technologies in order to tailor our online marketing (e.g. banner ads) more specifically to your needs and interests, including Adobe Target, Google Search Ad, Google Display & Video 360, Google Floodlights, and Salesforce Data Management Platform. These are monitored and used when you visit other websites that work together with the providers of these retargeting technologies, so as to inform you while meeting your interests as closely as possible.

When the above technologies are used, cookies on our websites and (in the case of retargeting) on the websites of others register you interest in our products and services. In the process, random identifiers (so called cookie IDs) are used which are not brought into connection with your name, your address or similar information, even if this information is known to us (e.g. from an existing contractual relationship), unless you have consented to this.

Further information about the above technologies and the associated processing of personal information can be found on the websites and privacy policies of the respective providers.

For legal reasons, the use of tracking and retargeting technologies is sometimes only possible with your express consent. You can also object to the use of such technologies if you wish (see section 2.5.2 [Managing Preferences]).

2.5.2 Managing Preferences
You can manage and deactivate the use of cookies on the above websites or in your browser as explained in our Cookies Policy.

All other cookies: For all other cookies, by simply using our Websites, you consent to the use of cookies.

If you do not wish for us to use cookies, you can permanently object to the practice (“Opt-Out”) at any time. To find out more, please visit our Cookies Policy.

We will comply with your objection by placing an Opt-Out cookie in your browser. This cookie will only indicate that you have opted out. Please note that for technical reasons, an Opt-Out cookie affects only the browser in which it has been installed. If you delete the cookie or use a different browser or device, you will need to Opt-Out again.

2.5.3 Data transmission to so-called third countries
When using tracking and retargeting technologies, data may be transmitted to recipients outside Australia.

2.6 Direct Marketing
Direct marketing involves us communicating directly with you to promote the sale of our goods and services. This can be achieved by an array of methods including for example, by mail, telephone, e-mail or SMS/IM/MMS and potentially by third parties on our behalf. We will obtain your consent prior to using or disclosing your personal information for direct marketing purposes.

2.7 Electronic Communications
Where we electronically communicate with you (e.g. by instant messaging, SMS/IM/MMS, and other mobile phone messaging (but excluding voice to voice communications)) for the purpose(s) mentioned above, we comply with the Spam Act 2003 (Cth) or in New Zealand, the Unsolicited Electronic Messages Act 2007 (NZ) as applicable and amended from time to time. We take steps to ensure that our electronic communications meet the following conditions, they:

(a) will only be sent with your consent, which you either provide expressly, or in very limited circumstances, that consent is inferred by your conduct or an existing ongoing business relationship;

(b) contain accurate information about us and how to contact us; and

(c) contain a functional unsubscribe facility to allow you to opt out of receiving electronic messages from us in the future.

We do not actively market to children or knowingly collect personal information about children without parental consent. Whilst we do take steps to ensure that children’s privacy and rights are not compromised, it is ultimately the responsibility of parents to monitor their children’s internet usage.

2.8 Do Not Call Register Act 2006 (Cth)
The Do Not Call Register Act 2006 (Cth) allows Australian telephone numbers to be registered if they are used primarily for domestic or private purposes in order to allow you to opt out of receiving most telemarketing calls or marketing faxes. If you have registered your private or domestic number on the register, then we will not contact you for telemarketing purposes for example, offering to sell you goods or services except if you have expressly opted in to receive direct marketing phone calls from us of which you can opt out of at any time.

However, we will still contact you for purposes that are not telemarketing purposes, including but not limited to the following:

product recall, issue and fault rectification calls;
appointment reminder and rescheduling calls;
calls relating to payments;
calls relating to a contract or the subject matter of contract we have with you; and
solicited calls.

2.9 Opting out
If you do not wish to receive direct marketing, electronic communications or telephone calls from us for direct marketing purposes, you can opt out at any time. Please let us know by contacting us on +61 3 9566 9266 or by emailing the Privacy Officer at dtbprivacyofficer@daimlertruck.com. When you opt out, we will stop sending the material until such time as you change your preferences.

If you elect not to receive any direct marketing material from us, you are likely to miss out on special product and service promotions, invitations to events, publications and other items that fall into this category.

3. SECURITY OF PERSONAL INFORMATION

3.1 Integrity and quality of personal information
We take reasonable care to ensure that personal information we use, store and subsequently destroy/delete (where relevant) meets certain quality requirements, in that the personal information is accurate, up to date and complete.

3.2 Security of personal information
While care is taken to protect your personal information, unfortunately no data transmission over the internet is guaranteed as being 100% secure. Accordingly, we cannot guarantee the security of any information you send to us or receive from us online. That is particularly true for information you send to us via email as we have no way of protecting the information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Privacy Act.

We follow the Daimler Truck global policies, guidelines and standards to secure your information. We continually train and remind our staff of the importance of keeping information safe and secure.

We have adopted active security measures to ensure that your personal information is kept safe from misuse, interference, loss, unauthorised access, disclosure and modification, such as:

(a) System security: Our application systems are password protected and can be accessed only by people authorised to do so. Our policies require us to encrypt confidential information, for instance, when you provide information to us using our website or when you send information from your computer to us. Security is inbuilt into the design and operations of our systems through the use of firewalls, ethical hacking and virus scanning tools.

(b) Physical security: Our premises are protected against unauthorised access by way of access card for entry, cameras, alarms and security services.

(c) Data retention: If personal information is no longer required for the purpose for which we are permitted to use, disclose or legally retain it, then we will permanently remove from a record any information by which an individual may be identified in order to prevent future re-identification from the data available. We retain information as long as needed to fulfil the purposes for which the personal data was collected, comply with the law or our own corporate policies and procedures.

Whilst we seek to keep your personal information secure, errors may occur from time to time leading to a privacy related incident to occur. In the event of a privacy incident, we will:

act quickly to investigate the breach including identifying and securing the breach;
assess the nature of the severity of the breach; including the type of personal information involved and risk of harm to individuals;
notify the affected individuals via appropriate communication channels where required;
engage the appropriate authorities, including but not limited to the Privacy Commissioner, where required by law; and
implement measures to avoid them from happening again (where possible).

We will at no time sell, rent or trade your personal information to or with any other unrelated entity.

4. ACCESS, CORRECTION, COMPLAINTS AND ENQUIRIES
We take reasonable steps to ensure that information we collect, hold or disclose about you is accurate, complete and up to date.

4.1 Access to information we hold about you
At any time you can request access to information we hold about you. We aim to provide a written response to your request within 30 days. We may charge a reasonable fee for information requests.

Whilst we are obliged to provide you with access to your information, there are exceptions and those are outlined in the Privacy Act. If one of the exceptions applies to your access request, we will (if reasonable in the circumstances) work with you and attempt to provide you with access in a way to meet both of our needs. If it is reasonable in the circumstances, we will also notify you in writing if we have determined to refuse access to your personal information due to one of the exceptions listed above and the reasons for that refusal.

4.2 Correction of information we hold about you
You have the right to request correction of any personal information we may hold about you. We encourage you to actively engage with us and let us know when your details change or if your personal information needs correction or updating via our contact information provided below. Where your information has been disclosed to a third party by us, we will take reasonable steps to notify the third party of the correction. In the event we are unable to update your information, we will notify you in writing as soon as practicable and provide an explanation.

4.3 How long we hold information about you
We will retain your data for the time necessary to fulfil the purposes for which the personal data was collected, comply with the law or our own corporate policies and procedures.

4.4 Complaints and enquiries
If you are not happy with the way we have handled your personal information or believe that we have breached the Privacy Act please contact us and we will try our best to resolve the matter with you. For security reasons, we request that complaints, requests for access to or correction of personal information or any enquiries or questions concerning privacy matters be put in writing and either e-mailed or posted to:

The Privacy Officer
Daimler Truck Australia Pacific Pty Ltd
Level 4, 631 Springvale Road
Mulgrave, Victoria, 3170, Australia

By phone: 1800 033 557
By email: dtbprivacyofficer@daimlertruck.com

We may also require proof of your identity.

For information about privacy generally, or if your concerns are not resolved to your satisfaction, please contact:

Australia – The Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
New Zealand – The Office of the New Zealand Privacy Commissioner at www.privacy.org.nz

5. INFORMATION RELATING TO PROSPECTIVE, CURRENT AND FORMER EMPLOYEES
Due to the Australian employee records exemption in the Privacy Act1988 (Cth), this Privacy Policy does not apply where the relevant act or practice is directly related to a current or former employment relationship and an employee record held by us. However, we recognise that employee records should be handled with the utmost care and we therefore will comply with any obligations that may apply to employee personal information under other applicable laws.

If an employee has any questions or requests relating to their employee records, then the employee should contact our human resources department.

This Privacy Policy applies to independent contractors, job seekers, secondees and work experience students.

6. CHANGES TO THIS PRIVACY POLICY, OBTAINING A COPY OF THIS POLICY ACKNOWLEDGEMENT AND CONSENT
We make this Privacy Policy available on our websites and will provide a copy of this Privacy Policy to anyone who requests it free of charge.

You acknowledge that you have read and understood this Privacy Policy. This Privacy Policy is intended to comply with our legal

obligations, and should be interpreted to reflect and comply with the current privacy laws.

By using our website, engaging us to provide you with services, where you have had a copy of our Privacy Policy reasonably available to you, you acknowledge and agree that you:

give the consents required by you in this Privacy Policy; and
have been informed of all privacy related matters in this Privacy Policy.

We may review and update this Privacy Policy from time to time to ensure it is current. If such a review or update does occur, the most current version of the Privacy Policy is placed on our websites.

For all finance products, please see Daimler Truck Financial Services Australia Pty Ltd Privacy Policy and Credit Reporting Policy here.

Last updated: June 2022.

Legal Notice

Legal notices and terms.

In consideration of you viewing this website, customer portal, or other app (“Platform”) you agree to be bound by the following terms and conditions:

Copyrights.
Copyright 2022 Daimler Truck Australia Pacific Pty Ltd (“DTAuP”). The text, images, graphics, sound files, animation files, video files and their arrangement on DTAuP and/or any of DTAuP’s related entities’ (“Daimler Truck Group”) Platforms are all subject to copyright and other intellectual property protection laws in Australia and other countries, including but not limited to the Copyright Act 1968 (Cth) and through international treaties. Apart from any use that is permitted under the Copyright Act 1968 (Cth) all rights are reserved. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other Internet sites. Some DTAuP and/or Daimler Truck Group companies’ Platforms also contain images that are subject to the copyright rights of third party providers.

Trade Marks.
This Platform includes registered trade marks, trade marks which are the subject of pending applications and trade marks which are otherwise protected by law. Unless otherwise indicated, all trade marks displayed on this Platform are subject to the trade mark rights of specific companies within the Daimler Truck Group. These include without limitation each of Daimler Truck Group’s primary brands (Mercedes‑Benz, Sterling, Freightliner, Evobus and Fuso) and the model name plates, corporate logos and emblems of the Daimler Truck Group.

and Mercedes‑Benz are trademarks of Mercedes‑Benz Group AG.

Product Variations.
Some of the product information, illustrations and images featured on this Platform are European and reflect each vehicle’s performance and features under European conditions. Any such information, illustrations and images are indicative and for guidance only. Refer to an authorised dealer for current information. Consequently, some of the information and/or accessories are not available in some countries or which; in order to satisfy local market demand or regulatory controls may only be available in different specifications or configurations.

If you are interested in any vehicle model, paint, option or accessory shown on this Platform and are unsure of its availability or specification in your locality, you should contact your local DTAuP office or a local authorised dealer for the relevant product or brand, including information of current details and options available in your locality.

Prices.
Unless otherwise stated, all prices specified are the recommended maximum retail prices. Prices are current at the time of publication and are subject to change at any time and from time to time without notice.

No Warranties or Representations.
The information that is contained on this Platform is for preliminary and general purposes only. DTAuP may at any time and from time to time at its full and complete discretion make any changes to the information that is contained in this Platform. This information is provided by DTAuP "as is" and to the extent permitted by law, is provided without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose, or non-infringement. While the information provided is believed to be accurate, it may include errors or inaccuracies. As such, no reliance whatsoever should be placed on the information that is contained in this site as being accurate, complete and up to date.

DTAuP is not responsible for and will not accept responsibility or liability for any cost, damage, expense or loss (whether direct or indirect) that is or may be incurred as a result of any possible error, misrepresentation and or omission that is, was, or may be contained in this Platform at any time and from time to time.

No Licenses.
DTAuP has sought to achieve an innovative and informative Platform. We hope that you will be as enthusiastic as we are about this creative effort. However, you also need to understand that Daimler Truck Group must protect its intellectual property, including its patents, trade marks and copyrights. Accordingly, you are hereby on notice that neither this Platform, nor any material contained therein shall in any way grant or be taken to grant any person a license to Daimler Truck Group’s intellectual property.

and Mercedes‑Benz are subject to the intellectual property protection of Mercedes‑Benz Group AG. They are used by Daimler Truck AG under license.

Links to Other Sites.
Our Platforms may contain links to other Internet sites that are owned by third parties. These links are provided solely for your convenience and do not indicate either express or implied endorsement by DTAuP of the products or services that are provided by that Internet site. When accessing third party Internet sites and using those products and services you agree and undertake to do so at your own risk.

Finance Products.
Daimler Truck Financial Services Australia Pty Ltd (ABN 23 651 056 825) (“DTFS”) is the finance arm of the Australian branch of the Daimler Truck Group. Any information, publications, statements or references to finance made directly on this Platform are made by DTFS and must be read subject to the respective DTFS disclaimers, legal notice and privacy statement.

Information contained in summaries of finance products is subject to change at any time without notice. This may include indicative interest rates, terms available, estimated payments and fees and charges.

If you are interested in any finance product, you should contact your local finance provider to obtain confirmation of current details.

The provision of finance is subject to the financier’s usual credit approval processes. The details provided on this Platform are not intended, and shall not be construed, as an offer to provide finance on the terms stated.

General.
DTAuP Platforms may be accessed across the globe however are intended to be accessed by those in Australia. We make no representations that Platforms comply with the laws (including intellectual property laws) of any country outside Australia.

By using our Platforms, you acknowledge and agree not to:

post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
tamper with or hinder the operation of the Platforms;
knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Platforms;
use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Platforms;
modify, adapt, translate or reverse engineer any portion of the Platform;
remove any copyright, trade mark or other proprietary rights notices contained in or on the Platforms;
reformat or frame any portion of the web pages that are part of the Platforms;
create accounts by automated means or under false or fraudulent pretences;
use the Platforms to violate the security of any computer or other network or engage in illegal conduct;
take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
use the Platforms other than in accordance with this legal notice or any other applicable terms and conditions; or
attempt any of the above acts or engage or permit another person to do any of the above acts.

Should any part of this legal notice be or become invalid, that part shall be severed from these legal notice and shall not affect the validity of the remaining provisions of the legal notice.

This legal notice shall be governed by and construed in accordance with the laws for the time being in force in the State of Victoria, Australia and the parties agree to submit to the nonexclusive jurisdiction of the courts and tribunals of that State.

Last updated: June 2022.

Privacy Statement Breakdown assistance

MERCEDES‑BENZ Trucks Service24h privacy policy.

The protection of your personal data is our highest priority and is taken into account in all our business processes. The following privacy policy provides you with a detailed overview of how your personal data is processed by Daimler Truck AG in connection with Mercedes‑Benz Trucks Service24h. Personal data means any information relating to an identified or identifiable natural person. In this privacy policy, we inform you about the type, scope and purpose of the collection of personal data at Daimler Truck AG and how we handle this data. You can also find out what rights you have in relation to the processing of your personal data.

1. To whom does this privacy policy apply?
The following document only refers to the scope of application of Mercedes‑Benz Trucks Service24h. This document represents the most up-to-date version.

Here we inform you about the collection and processing of your personal data if you have concluded a contract with us through a service order or if your personal data is collected and processed in connection with this business relationship, e.g. as an agent, contact person or driver. If you are the contact person of our contractual partner, but not our contractual partner itself, we only process your contact data.

If the contract is related to other services, their privacy policy also applies to these other services.

2. Who is responsible for the processing of my data and who can I contact regarding data protection?
The responsible body for the processing of personal data described below (unless another party is expressly designated as the responsible body) as per the EU General Data Protection Regulation (“GDPR”) is:

Daimler Truck AG (“We”)
Fasanenweg 10
70771 Leinfelden-Echterdingen
contact@daimlertruck.com
+49 (0)711 8485 0

The contact person for any questions regarding data protection is the data protection officer:

Group Data Protection Officer
Daimler Truck AG
HPC DTF2B
70745 Leinfelden-Echterdingen
Germany
Email: dataprivacy@daimlertruck.com

3. Where does my data come from and what kind of data is processed?
In accordance with the principles of data avoidance and data minimisation, we only process personal data (“data”) to the extent necessary, to which we are permitted or obliged to do so on the basis of applicable legal requirements, or to which you have consented.

Unless otherwise stated below, the terms “process” and “processing” include in particular the collection, use, disclosure and transmission of personal data (see Article 4 (2) GDPR).

Data in the following categories is collected and processed in connection with Mercedes‑Benz Trucks Service24h.

Data category 1: Customer data
Types of data:

Customer master data, in particular name; contact data of the contact person(s), in particular telephone number, email address, address;
Passport/ID data of the collector

Deletion rule:

For the performance of the contract, for as long as necessary to be able to perform the agreed services during the term of the contract
Insofar as the processing is based on legitimate interest, the Daimler Truck Customer Centre will provide information about the retention period applicable to your market.

Data category 2: Vehicle data
Types of data:

Vehicle condition in the event of a breakdown
Positioning data
Vehicle data, in particular vehicle identification number, registration plate, initial registration, engine identification number, vehicle history, mileage, workshop/repair reports;
Bank details, if a direct debit mandate has been agreed, in particular the IBAN of your account, BIC, details of your bank; if applicable, other data relating to the performance of the respective business relationship.

Deletion rule:

For the performance of the contract, for as long as necessary to be able to perform the agreed services during the term of the contract
Insofar as the processing is based on legitimate interest, the Daimler Truck Customer Centre will provide information about the retention period applicable to your market.

Data category 3: Invoice data
Types of data:

Combination of data categories 1 and 2

Deletion rule:

10 years due to statutory retention periods

As part of our business relationship with you, we also collect and process certain additional data that is necessary for the fulfilment of our contractual obligations towards you. This includes, but is not limited to:

Data from correspondence (postal and electronic) between you and us;
Data from other postal, electronic or telephone communications.

Data from other sources
We also process personal data that we have received from affiliated companies of Daimler Truck AG and other third parties (e.g. service partners) as permitted – insofar as this is necessary for the performance of the contract or pre-contractual measures concluded with you or if you have consented to this.

We only process personal data from publicly accessible sources (e.g. authorities, the Internet) to the extent permitted by law, for example because this is necessary for the provision of our services or you have consented to this.

4. What is my data used for (purpose of processing) and on what basis (legal basis) is my data used?
Collection and processing as part of the fulfilment of contractual obligations
We collect and process your personal data, specified in more detail in Section 3, as part of the acceptance and performance of our contractual obligations towards you (Article 6 (1) (b) GDPR). For example, we process your contact data for the purpose of contacting you within the framework of the Daimler Truck AG organisation (verification of eligibility for and implementation of breakdown assistance incl. associated processes)

Processing on the basis of legal provisions
In addition, we are subject to extensive legal requirements, for example from the Money Laundering Act or tax laws. Fulfilment of the resulting legal requirements requires the processing of your data (Article 6 (1) (c) GDPR). This processing is particularly for the purpose of sanctions list checks.

Processing based on a legitimate interest
In addition, we process your personal data insofar as this is necessary for the protection of the legitimate interests of Daimler Truck AG or a third party (Article 6 (1) (f) GDPR). This is particularly the case in the following cases:

To the extent necessary for the assertion of legal claims and defence in the event of legal disputes;
To improve the customer experience, we regularly conduct customer satisfaction surveys on our Service24h process. This can be carried out by phone, email or SMS. We ask our customers about previous experiences with Service24h in the event of a breakdown and record suggestions for improvement.
For the purposes of sanctions list checks

Collection and processing based on a legal obligation
We collect and process your personal data to comply with a legal obligation (legal basis Article 6 (1) (c) GDPR). This is particularly the case in the following cases:

As part of invoicing
and associated statutory retention periods

Collection and processing based on your consent
In addition, your personal data will be collected and processed if you have expressly consented to this in advance (Article 6 (1) (a) GDPR).

5. Is my data disclosed (to third parties)?
We do not disclose your personal data to third parties unless you have consented to such disclosure or we are entitled or obliged to disclose data due to legal provisions and/or official or court orders.

Transfer of data to processors
We use processors (e.g. IT service providers) to provide our services. Daimler Truck AG passes on your data to these in strict compliance with the obligation of confidentiality as well as the requirements of the GDPR and the Federal German Data Protection Act. The processors commissioned by us, who may only process the data for us and not for their own purposes, are obliged to comply with the strict standards of Daimler Truck AG.

Transmission to the motor vehicle insurance company
We transmit your data, in particular your first and last name, your address and vehicle data, which we have received as part of your order, to your motor insurance company or its agent, insofar as this is necessary for the assumption of costs.

Transmission to service providers
We use freight forwarders/towing companies/recovery companies to carry out service work. We will transmit to these any of your data necessary for the provision of the service.

Transmission to experts
To ensure order and workshop quality, we employ external experts who need to inspect service orders in order to carry out their work. Only the data that is absolutely necessary for the performance of the activity is transmitted.

6. Will my data be transmitted to a third country or to an international organisation?
Data is not transmitted to countries outside the EU or the EEA (so-called “third countries”), unless we are obliged to do so due to official or court orders.

Exceptional case: As part of Mercedes‑Benz Trucks Service24h, personal data may be transmitted to third countries for the purpose of the performance of the contract on the basis of Article 49 (1)(b) GDPR (depending on the vehicle’s positioning data).

7. Is decision-making automated?
Decision-making is not automated.

8. How long will my data be stored for?
We only process and store your personal data for as long as we need it to fulfil contractual or legal obligations. If there is no longer a legitimate interest, we will delete the data or, if this is not possible, block it. As a rule, we delete your contractual data no later than five years after the end of the contractual relationship.

9. What rights do I have in relation to Daimler Truck AG?
You have extensive rights with regard to the processing of your personal data. It is of particular importance to us that we familiarise you with these rights:

Right to information: You have the right to obtain information about the data stored by us, in particular the purpose of the processing and how long the data is stored for (Article 15 GDPR).
Right to rectification of inaccurate data: You have the right to request that we rectify your personal data immediately if it is inaccurate (Article 16 GDPR).
Right to erasure: You have the right to request that we erase personal data concerning you. These conditions provide that you can request the erasure of your data if, for example, we no longer need the personal data for the purposes for which it was collected or otherwise processed, we should unlawfully process the data, or you should have rightfully objected or withdrawn your consent, or if there is a legal obligation to delete it (Article 17 GDPR).
Right to restriction of processing: You have the right to request restriction of the processing of your data. This right applies in particular for the duration of the verification if you have contested the accuracy of your data, as well as in the event that you request restricted processing instead of erasure if you have an existing right to erasure. Furthermore, processing is restricted in the event that the data is no longer required for the purposes pursued by us, but you need the data for the establishment, exercise or defence of legal claims, and if the successful exercise of an objection between us and you is disputed (Article 18 GDPR).
Right to data portability: You have the right to receive the personal data concerning you that you have provided to us from us in a structured, commonly used, machine-readable format (Article 20 GDPR), insofar as this has not already been deleted.

If you wish to assert one of your rights or receive further information about this, please use the following online form or send an email to kundenrechte_dt@daimlertruck.com or write to: Daimler Truck AG, HPC V445, 10878 Berlin, Germany.

10. Can I withdraw consent to data processing that I have already given?
You can withdraw your consent to the processing of personal data at any time, free of charge and with future effect. This also applies to declarations of consent issued before the entry into force of the EU General Data Protection Regulation, i.e. before 25 May 2018.

The withdrawal of a declaration of consent can be sent by email to kundenrechte_dt@daimlertruck.com or in writing to

Daimler Truck AG
HPC V445
10878 Berlin,
Germany

Please note that the withdrawal is only effective for the future. Processing that took place before the withdrawal is not affected. The result of your withdrawal may be that, without the processing of this data, we are no longer able to provide our services in whole or in part, and we may therefore have to terminate the existing contract.

11. Can I object to the processing of my personal data?
You have the right to object to the processing of personal data concerning you at any time for reasons arising from your particular situation (Article 21 GDPR). We shall no longer process your personal data unless we can demonstrate compelling, legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to establish, exercise or defend legal claims.

If you would like to object to the processing of your personal data, please use the online form, send an email to kundenrechte_dt@daimlertruck.com, or write to Daimler Truck AG, HPC V445, 10878 Berlin, Germany. However, in the event of an objection, it is possible that we will no longer be able to provide our services as agreed with you or not to the agreed extent.

12. Right to lodge a complaint with the supervisory authority.
If you are of the opinion that we are violating the GDPR by processing your personal data, you have the right to lodge a complaint with a supervisory authority, e.g. the data protection authority responsible for your place of residence, your place of work or the place of the data protection infringement.

Status: January 2025

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