Breakdown assistance
We won't let you down.
We are there for you in case of emergency. Mercedes-Benz Trucks Service24h is available around the clock, 365 days a year to get you back on the road. With the Service24h Connected service, you, as a registered customer, can report a breakdown directly online via My TruckPoint for Mercedes-Benz Trucks. Most of the information is already pre-filled, saving you time. For vehicles with TruckLive or Mercedes-Benz Trucks Uptime, the real-time position and current diagnostics are also automatically added to the damage report.
There for you
Mercedes‑Benz Trucks Service24h.
Your number for fast breakdown assistance:1
00800 5 777 77772
Our service team organises rapid assistance in the event of a breakdown and also takes care of other matters relating to Mercedes‑Benz Trucks Service24h.3
Even easier:
Quickly and easily report a breakdown online via My TruckPoint for Mercedes‑Benz Trucks as a registered customer:
Whether online or by phone: Available 24/7
A contact person in the customer centre is available in your language around the clock and can be reached free of charge3 . Or, as a registered customer, simply report the breakdown online via My TruckPoint for Mercedes‑Benz Trucks. In case of an incident, approximately 900 workshops are available 24 hours a day. In addition, the technicians come to you and your truck perfectly equipped with a workshop on wheels: 4 out of 5 breakdowns are resolved on-site. If necessary, your truck will be towed to the nearest available workshop.
Apply for a service card.
Your service card will be issued to you free of charge by Mercedes ServiceCard – simply apply here:
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Charged to change
Keep your truck running
My TruckPoint for Mercedes‑Benz Trucks
The images and texts may include accessories and special equipment that do not form part of the standard delivery package. The images shown must be considered examples only and do not necessarily reflect the actual state of the original vehicles. The appearance of the original vehicles may differ from these images. Subject to changes without notice. The images and texts may also include models, support services, services, and products that are not available in certain countries.
1 Mercedes‑Benz Trucks Service24h is currently available in 34 countries.
2 In the following countries, different telephone numbers apply to Mercedes‑Benz Trucks Service24h:
Romania: +40 800672393
Serbia: 0800 191053
Turkey: +90 4446284
3 Belgium, Bosnia-Herzegovina, Brazil, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, United Kingdom, Republic of Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, South Africa, Czech Republic, Turkey, Hungary, Cyprus.