The controller within the meaning of the General Data Protection Regulation (“GDPR”) is:
Daimler Truck AG (“We”)
Fasanenweg 10
70771 Leinfelden-Echterdingen
Germany
Email: contact@daimlertruck.com
Data protection officer:
Daimler Truck AG
Group Data Protection Officer
HPC DTF2B
70745 Leinfelden-Echterdingen
Germany
Email: dataprivacy@daimlertruck.com
1. Data protection
We are delighted that you are visiting our websites and thank you for your interest in our company. The advancing mechanisation of our everyday lives opens up unprecedented possibilities today. This is associated with a high level of responsibility on the part of the companies to which we provide our personal data. Daimler Truck AG is fully aware of this responsibility and takes the protection of your privacy when using our websites very seriously. In our privacy policies, we inform you about how your personal data is collected and processed, for what purposes, on what legal basis the data is processed, and for how long we store the data. We also inform you about your rights and claims and how you can assert them.
2. Purposes of use
a. Provision of the website
We generally collect and process personal data concerning our website visitors only to the extent necessary to provide a functional website and our content. The data also serves us to optimise the website and to ensure our information systems.
b. Making contact
If you provide us with further personal data, e.g. as part of a chat, a contact form or telephone communication, we will use this data for the purposes of customer communication and administration to the extent required in each case.
c. Data collected in the contact form will be used to process your request and to contact you in connection with the request.
d. Contract initiation or performance
If you provide us with further personal data (e.g. for the performance of a contract and/or initiation of a contract, etc.), we will use your data for the purposes of processing and billing any business transactions.
e. Further possible uses
If you give us your consent by means of a customer and satisfaction survey, a competition or registration on our website, we will use your personal data for this purpose.
For the display of personalised content or advertising based on your usage behaviour, we, and possibly selected third parties, will use your data insofar as you give your consent (= agreement) to this within the framework of our Consent Management System. Further information and decision-making options are provided here.
3. Data types and categories
If contact is made using the web form, we store the following personal data: Name of enquirer, company, address, contact details (telephone, email) and vehicle identification number (if relevant to the enquiry).
4. Transfer of personal data to third parties; social plug-ins; use of service providers
We also use qualified service providers (including IT service providers and marketing agencies) for the operation, optimisation and security of our websites. We only pass on personal data to these parties if this is necessary for the provision and use of the websites and their functionalities, for the pursuit of legitimate interests, for the fulfilment of legal obligations or if you have consented to this. More detailed information on the recipients can be found in our Consent Management System.
5. Collection and processing of your personal data
a. There is no obligation to provide your personal data during your visit to our website. However, it is possible that some of the content of our website depends on the provision of personal data. If you do not wish to provide personal data in these cases, this may result in content not being displayed or only being displayed to a limited extent.
b. Provision of the website
Temporary storage of the IP address by the system is necessary to enable delivery of the website to the visitor’s computer. For this purpose, the anonymised IP address of the visitor must remain stored for the duration of the session. The data is stored in log files in order to ensure the functionality of the website. Each time you visit our website, our system automatically collects and stores in log files the information that your browser transmits to us. The following data is collected:
the website from which you accessed our websites and the website you visit from our websites, whether by clicking on links on our websites or entering a domain directly in the input field of the same tab (or window) of your browser in which you opened our websites.
For security reasons, in particular to prevent and detect attacks on our websites or attempts at fraud, we store your IP address and the name of your Internet service provider for seven days.
c. Making contact
Personal data is collected when you contact us. Please see the relevant form for the data collected when a contact form or chat function is used. This data is stored and used exclusively for the purpose of responding to your request or for communication and the associated technical administration.
We also process other additional data as part of our business relationship with you. This includes, but is not limited to:
data from postal and telephone communication.
d. Contract initiation or performance
We first collect, process and use the data that you provide to us as part of our business relationship (in particular for the execution of orders within our online shop, etc.). This includes, in particular, the following data:
e. Further possible uses
Additional personal data may be processed in particular in the following cases:
The data collected when a contact form or chat function is used can be seen in the relevant form.
This data is only processed in the event of consent or in accordance with applicable legal provisions (see Section 6).
6. Cookies
a. Cookies may be used when visiting our websites. Cookies are text files that are stored in the visitor’s browser. When a visitor visits a website, a cookie can be stored on the visitor’s operating system. This cookie contains a characteristic string of characters that allows the browser to be uniquely identified when the website is accessed again. From a technical point of view, these are so-called HTML cookies and similar software tools, such as web/DOM storage or local shared objects (so-called “flash cookies”), which we collectively refer to as cookies.
b. Cookies are small files that are saved on your desktop, notebook or mobile device when you visit a website. They can be used, for example, to identify whether there has already been a connection between the device and the websites, to take into account your preferred language or other settings, to offer you certain functionalities (e.g. online shop, vehicle configurator), or to identify your interests based on use. Cookies may also contain personal data.
c. Whether and which cookies are used when you visit our websites depends on which areas and functions of our websites you use and whether you consent to the use of cookies that are not technically necessary in our Consent Management System. Technically necessary cookies are small text files that are stored in the browser by a website when you browse the Internet. They ensure that a website works and that a user sees it the same way the next time they visit it as they did the first time. These cookies are necessary for the website to function and do not require the user’s consent. Further information and decision-making options are provided here.
d. Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually whether or not to accept cookies in specific cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. The following links take you to the help menu for the respective browsers:
e. If you choose to reject the use of cookies or delete them, some features of our websites or certain functions may not be fully available to you.
7. Legal basis for processing
a. Provision of the website
The legal basis for the – temporary – storage of data in the log files is Art. 6(1) sentence 1 (b) GDPR. In this respect, we perform the existing contract with the user for the use of the website – even in the case of free offers.
We also process the data to protect our legitimate interests in accordance with Art. 6(1) sentence 1 (f) GDPR in order to be able to make the website technically available to you. Our legitimate interest is to be able to provide you with an appealing, technically functional, user-friendly and secure website.
b. Making contact
The legal basis for processing the data is our legitimate interest in responding to your request in accordance with Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6(1)(b) GDPR.
c. Contract initiation or performance
The legal basis for processing personal data for the purposes of initiating or fulfilling a contract with you is Art. 6(1)(b) GDPR.
Insofar as the processing of your personal data is necessary for the fulfilment of our legal obligations (e.g. for the retention of data), we are authorised to do so in accordance with Art. 6(1)(c) GDPR.
d. Newsletter registration (see Section 9)
By activating the confirmation link, you consent to the use and processing of your personal data for the purpose of registering for our newsletter in accordance with Art. 6(1)(a) GDPR.
e. Further possible uses
In addition, we process personal data for the purposes of exercising our legitimate interests as well as the legitimate interests of third parties in accordance with Art. 6(1)(f) GDPR. In particular, legitimate interests for subsequent processing also include:
In addition, we process your personal data in order to be able to technically provide you with our website. Our legitimate interest is to be able to provide you with an appealing, technically functional, user-friendly and secure website/product. Within the scope of the respectively required balancing of interests, we take into account in particular the type of personal data, the purpose of processing, the processing circumstances and your interest in the confidentiality of your personal data.
8. Erasure of your personal data
Your personal data will be erased as soon as it is no longer necessary to achieve the purpose for which it was collected.
a. Provision of the website
Where your data has been collected for the provision of our website, this is the case when the respective session has ended. If the data is stored in log files, this is the case after seven days at the latest.
b. Making contact
Your data will be erased once your request has been processed. This is the case if it can be seen from the circumstances that the matter in question has been finally clarified, and if no statutory retention obligations conflict with this.
c. Contract initiation or performance
We only process and store your personal data for as long as we need it to fulfil contractual or legal obligations; as a rule, between 6 and 10 years (according to the German Commercial Code (HGB) and the German Tax Code (AO)).
d. Consent
You can withdraw your consent to the processing of personal data at any time, free of charge and with future effect. Please note that the withdrawal is only effective for the future. Processing that took place before the withdrawal is not affected. The result of your withdrawal may be that, without the processing of this data, we are no longer able to provide our services in whole or in part, and we may therefore have to terminate the existing contract.
e. Further possible uses
Beyond this point in time, data is only stored to the extent required by law, regulations or other legal provisions to which we are subject in the EU or by legal provisions in third countries, if an adequate level of data protection is provided there. If erasure is not possible in individual cases, the corresponding personal data is marked with the aim of restricting its future processing.
Following contact using the web form, the following erasure periods apply:
a. Contact data is erased after 5 years. In the event of complaints or liability cases, persons involved must be traceable. This also includes the communication that takes place as part of the processing.
b. Vehicle-related data is erased after 10 years. There is a legitimate interest in conducting long-term analyses of which vehicle models or model series have triggered customer concerns.
c. The customer concerns described in the contact form are stored for 5 years. There is a legitimate interest in being able to understand customer concerns.
9. Rights of the data subject
a. As a data subject, you have the right of access (Art. 15 GDPR), right to rectification (Art. 16 GDPR), right to data erasure (Art. 17 GDPR), right to restriction of processing (Art. 18 GDPR) and right to data portability (Art. 20 GDPR).
b. If you have consented to us processing your personal data, you have the right to withdraw your consent at any time without giving reasons. The lawfulness of the processing of your personal data before withdrawal remains unaffected by the withdrawal. Further processing of this data on the basis of another legal basis and for the purposes based thereon shall also remain unaffected.
c. Right to object
For reasons arising from your particular situation, you have the right to object at any time to the processing of personal data concerning you that is processed on the basis of Art. 6(1)(f) GDPR (data processing on the basis of a balancing of interests). If you file an objection, we will only continue to process your personal data if we can demonstrate compelling legitimate reasons that override your interests, rights and freedoms, or if the processing serves to establish, exercise or defend legal claims. Insofar as we process your personal data for the purpose of direct marketing for the pursuit of legitimate interests on the basis of a balancing of interests, you also have the right to object to this at any time without stating reasons.
d. You can exercise your rights at the following contact address: contact@daimlertruck.com.
e. If you believe that the processing of your personal data infringes data protection law, you have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR).
The competent supervisory authority is the state officer for data protection and freedom of information in Baden-Württemberg.
10. Newsletter
If you subscribe to our email newsletter, we will send you regular emails containing information about our offers. The only information required for the newsletter to be sent is your email address. The provision of further data is voluntary and will be used to address you personally. We use the so-called “double opt-in” procedure for sending the newsletter. This means that we will only send you an email newsletter if you have expressly confirmed that you consent to receiving newsletters. You will then receive a confirmation email asking you to confirm that you would like to be emailed our newsletter in the future by clicking on a corresponding link.
The data collected by us when subscribing to the newsletter is used exclusively for the purpose of advertising within the email newsletter.
You can unsubscribe from the newsletter at any time and without giving reasons using the unsubscribe link provided in the newsletter.
After unsubscribing, your email address will be deleted from our newsletter distribution list immediately, unless you have expressly consented to the further use of your data or we reserve the right to use your data beyond this, which is legally permitted and about which we inform you in this policy.
11. Transfers to third countries
For the maintenance and support of IT systems, we also transfer data to service providers outside the European Economic Area (EEA) or grant them access. As countries outside the EEA generally do not have an EU level of data protection, we contractually ensure that service providers take measures to ensure a level of data protection that corresponds to that in the EU/EEA. We are happy to provide you with information regarding this using the contact details specified above. The companies within the Daimler Truck Group are also bound by the strict data protection requirements of the Daimler Truck Group.
In the following countries (link to the list), from the point of view of the EU, there is an appropriate level of protection for the processing of personal data corresponding to EU standards (so-called adequacy decision). We agree with recipients in other countries on the application of EU standard contractual clauses or binding company regulations in order to create an “adequate level of protection” in accordance with the legal requirements.
Data collected as part of the processing of a request using a contact form will be exclusively transmitted by DTAG to the service providers, business partners (local representatives) and internal departments responsible for processing the request.
Status: October 2024