Business and services

Partners for your profitable future.

With a Mercedes-Benz truck, you get more than just the right vehicle for your needs. Namely, tailor-made, complete solutions that focus on your transport tasks. Comprehensive advice, for example, makes the switch to eMobility easier for you. Digital services for greater efficiency, maintenance contracts for greater planning capability, tailor-made financial services from Daimler Truck Financial Services for more leeway and much more.

Advice and purchase.

Your company’s needs are unique, especially when switching to eMobility. With TruckCharge you get comprehensive advice, powerful infrastructure, and reliable operation from a single source.

Find out more

Digital services.

Digitally networking your trucks with your company in real time can significantly increase your company's efficiency. With digital services from Mercedes‑Benz Trucks, you can organise your fleet and administrative processes more economically, pro-actively and quickly.

Find out more

Maintenance and repair.

Service contracts from Mercedes‑Benz Trucks save you a lot of administration. And they help you avoid unnecessary downtime. Your truck will be serviced, maintained and repaired, if necessary – without any excess.

Find out more

You may also be interested in:

Charged to change

eActros 600

Making sure your Mercedes remains a Mercedes

Making sure your truck remains in good condition

Parts and accessories

Future-proof solutions

Sustainability & innovation

The images and texts may include accessories and special equipment that do not form part of the standard delivery package. The images shown must be considered examples only and do not necessarily reflect the actual state of the original vehicles. The appearance of the original vehicles may differ from these images. Subject to changes without notice. The images and texts may also include models, support services, services, and products that are not available in certain countries.

¹ Mercedes‑Benz Trucks Service24h is currently available in 34 countries.

² In the following countries, different telephone numbers apply to Mercedes‑Benz Trucks Service24h:
Romania: +40 800672393
Serbia: 0800 191053
Turkey: +90 4446284

Provider

Provider.

Provider
Daimler Truck AG
Fasanenweg 10
70771 Leinfelden-Echterdingen
Germany
Telephone: +49 711 8485 0
Email: contact@daimlertruck.com

Represented by the company management:
Karin Rådström (chairwoman), Karl Deppen, Andreas Gorbach, Jürgen Hartwig, John O`Leary, Achim Puchert, Eva Scherer

Commercial Register at Stuttgart District Court, No. HRB 762884
VAT ID No.: DE321281771

Other companies advertising on this website:
Daimler Commercial Vehicles South East Asia Pte. Ltd.
1 Gateway Drive, #16-01 Westgate Tower
608531 Singapore
+65 6849 8000

Jointly presented by:
Daimler Commercial Vehicles South East Asia Pte. Ltd., Daimler Financial Services Africa & Asia Pacific Ltd.

Reg. No. 201715220D

Cookies

Cookies.

Notes on the use of cookies and the evaluation of usage data.

We use cookies to identify your usage interests and particularly popular areas of our websites. With this information, we aim to improve the design of the websites and make them even more user-friendly.

1. Functions and use of cookies.

a. Cookies are small files that are saved on your desktop, notebook, or mobile device by websites you visit. We can use them to determine, for example, whether your device and our websites have connected before or which language or other settings you prefer. Cookies may also contain personal data.

b. By using our websites, you consent to the use of cookies.

You can also visit our websites without consenting to the use of cookies. This means you can refuse the use of cookies and also delete them at any time by adjusting the appropriate settings on your device. To do this, proceed as follows:

i. Most browsers are preset to automatically accept cookies. You can change this default setting by activating the setting *do not accept cookies* in your browser.

ii. You can delete existing cookies at any time. You can find out how this works in detail in the instructions of your browser or device manufacturer.

iii. Just like the use of cookies, rejection or deletion of cookies is also linked to the device being used and the browser being employed. Therefore, you must reject or delete cookies separately for each of your devices and for each browser if you use multiple browsers.

c. If you choose to reject the use of cookies, some features of our websites or certain functions may not be fully available to you.

d. We group cookies into the following categories:

i. Strictly necessary cookies (type 1)
These cookies are essential for the websites to function correctly. Without these cookies, we would not be able to offer you services such as the vehicle configurator.

ii. Functional cookies (type 2)
These cookies simplify operation and improve the functions of the websites. For example, we store your language settings in functional cookies.

iii. Performance cookies (type 3)
These cookies collect information about how you use our websites. This allows us to identify which parts of our websites are particularly popular, thereby enabling us to improve our services for you. Please also read the section on "Evaluating usage data".

iv. Third-party cookies (type 4)
These cookies are set by third parties, such as social networks like Facebook, Twitter, and Google+, whose content you can integrate using the "Social plugins" provided on our websites. Further information on the use and function of social plugins can be found in section 4 of our privacy policy.

We use the following cookies on our website:

Cookie name	Description	Cookie type
affinity	The affinity cookie assigns a pointer to the client, ensuring that user requests return to the same pod. The cookie is a session cookie and is not permanently saved. We only process traffic via https. This means it is secure by default.	Type 1
XSRF	A security cookie that prevents other websites from impersonating RoadStars users. Expiration period: Session	Type 1
user	An authentication cookie that tells the browser when a user is logged in so that they can access exclusive content. The cookie is only set if a user is registered and logged in to RoadStars in Brand Hub. Expiration period: 1 month	Type 1
id	An authorisation cookie necessary for user and session identification. The cookie is only set if a user is registered and logged in to RoadStars in Brand Hub. Expiration period: 1 month	Type 1
_pk_id	A statistical cookie (anonymous) for storing a unique user ID. Expiry date: 13 months.	Type 3
_pk_ses	A statistical cookie (anonymous) for storing a unique session ID. Expiration period: Session, max. 30 minutes.	Type 3
_pk_hsr	Cookie (anonymous) for Matomo heatmap or Matomo session recording. Expiration period: Session, max. 30 minutes.	Type 3

2. Evaluating usage data.

We use cookies to identify visitor preferences and particularly popular areas of our websites. This allows us to tailor the content of our websites more precisely to your needs and thereby improve our services for you.

Daimler Truck uses Matomo for the statistical analysis of the data.

If you do not want Daimler Truck to collect and analyse information about your visit, you can opt out at any time for the future.

An opt-out cookie is set in your browser to implement your objection. This cookie is solely used to register your objection. Please note that opt-out cookies can only be used for the browser in which it was set for technical reasons. If you delete the cookies or use a different browser or device, you will need to opt out again.

Click here to set the opt-out cookie.

Privacy Statement

Privacy Statement.

The controller within the meaning of the General Data Protection Regulation (“GDPR”) is:
Daimler Truck AG (“We”)
Fasanenweg 10
70771 Leinfelden-Echterdingen
Germany
Email: contact@daimlertruck.com

Data protection officer:
Daimler Truck AG
Group Data Protection Officer
HPC DTF2B
70745 Leinfelden-Echterdingen
Germany
Email: dataprivacy@daimlertruck.com

1. Data protection
We are delighted that you are visiting our websites and thank you for your interest in our company. The advancing mechanisation of our everyday lives opens up unprecedented possibilities today. This is associated with a high level of responsibility on the part of the companies to which we provide our personal data. Daimler Truck AG is fully aware of this responsibility and takes the protection of your privacy when using our websites very seriously. In our privacy policies, we inform you about how your personal data is collected and processed, for what purposes, on what legal basis the data is processed, and for how long we store the data. We also inform you about your rights and claims and how you can assert them.

2. Purposes of use
a. Provision of the website
We generally collect and process personal data concerning our website visitors only to the extent necessary to provide a functional website and our content. The data also serves us to optimise the website and to ensure our information systems.

b. Making contact
If you provide us with further personal data, e.g. as part of a chat, a contact form or telephone communication, we will use this data for the purposes of customer communication and administration to the extent required in each case.

c. Data collected in the contact form will be used to process your request and to contact you in connection with the request.

d. Contract initiation or performance

If you provide us with further personal data (e.g. for the performance of a contract and/or initiation of a contract, etc.), we will use your data for the purposes of processing and billing any business transactions.

e. Further possible uses

If you give us your consent by means of a customer and satisfaction survey, a competition or registration on our website, we will use your personal data for this purpose.

For the display of personalised content or advertising based on your usage behaviour, we, and possibly selected third parties, will use your data insofar as you give your consent (= agreement) to this within the framework of our Consent Management System. Further information and decision-making options are provided here.

3. Data types and categories
If contact is made using the web form, we store the following personal data: Name of enquirer, company, address, contact details (telephone, email) and vehicle identification number (if relevant to the enquiry).

4. Transfer of personal data to third parties; social plug-ins; use of service providers
We also use qualified service providers (including IT service providers and marketing agencies) for the operation, optimisation and security of our websites. We only pass on personal data to these parties if this is necessary for the provision and use of the websites and their functionalities, for the pursuit of legitimate interests, for the fulfilment of legal obligations or if you have consented to this. More detailed information on the recipients can be found in our Consent Management System.

5. Collection and processing of your personal data
a. There is no obligation to provide your personal data during your visit to our website. However, it is possible that some of the content of our website depends on the provision of personal data. If you do not wish to provide personal data in these cases, this may result in content not being displayed or only being displayed to a limited extent.

b. Provision of the website
Temporary storage of the IP address by the system is necessary to enable delivery of the website to the visitor’s computer. For this purpose, the anonymised IP address of the visitor must remain stored for the duration of the session. The data is stored in log files in order to ensure the functionality of the website. Each time you visit our website, our system automatically collects and stores in log files the information that your browser transmits to us. The following data is collected:

the browser and operating system used and their settings,
the date and time of the visit,
the access status (e.g. whether you were able to access a website or received an error message),
the use of website functions,
any search terms you may have entered,
the frequency with which you visit individual websites,
the names of files accessed,
the amount of data transferred,

the website from which you accessed our websites and the website you visit from our websites, whether by clicking on links on our websites or entering a domain directly in the input field of the same tab (or window) of your browser in which you opened our websites.

For security reasons, in particular to prevent and detect attacks on our websites or attempts at fraud, we store your IP address and the name of your Internet service provider for seven days.

c. Making contact
Personal data is collected when you contact us. Please see the relevant form for the data collected when a contact form or chat function is used. This data is stored and used exclusively for the purpose of responding to your request or for communication and the associated technical administration.

We also process other additional data as part of our business relationship with you. This includes, but is not limited to:

data from postal and telephone communication.

d. Contract initiation or performance
We first collect, process and use the data that you provide to us as part of our business relationship (in particular for the execution of orders within our online shop, etc.). This includes, in particular, the following data:

master data of the contractual partner and/or its contact person, in particular name;
contact details of the contractual partner or its contact person, in particular current address, telephone numbers and email addresses;
contract data such as delivery, order and confirmation dates, order number and customer account number;
in the case of export transactions, the data from the commercial register extract and the VAT identification number;
bank account details, such as IBAN and BIC, if applicable.

e. Further possible uses
Additional personal data may be processed in particular in the following cases:

a customer and satisfaction survey,
a competition,
registration on our website.

The data collected when a contact form or chat function is used can be seen in the relevant form.

This data is only processed in the event of consent or in accordance with applicable legal provisions (see Section 6).

6. Cookies
a. Cookies may be used when visiting our websites. Cookies are text files that are stored in the visitor’s browser. When a visitor visits a website, a cookie can be stored on the visitor’s operating system. This cookie contains a characteristic string of characters that allows the browser to be uniquely identified when the website is accessed again. From a technical point of view, these are so-called HTML cookies and similar software tools, such as web/DOM storage or local shared objects (so-called “flash cookies”), which we collectively refer to as cookies.

b. Cookies are small files that are saved on your desktop, notebook or mobile device when you visit a website. They can be used, for example, to identify whether there has already been a connection between the device and the websites, to take into account your preferred language or other settings, to offer you certain functionalities (e.g. online shop, vehicle configurator), or to identify your interests based on use. Cookies may also contain personal data.

c. Whether and which cookies are used when you visit our websites depends on which areas and functions of our websites you use and whether you consent to the use of cookies that are not technically necessary in our Consent Management System. Technically necessary cookies are small text files that are stored in the browser by a website when you browse the Internet. They ensure that a website works and that a user sees it the same way the next time they visit it as they did the first time. These cookies are necessary for the website to function and do not require the user’s consent. Further information and decision-making options are provided here.

d. Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually whether or not to accept cookies in specific cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. The following links take you to the help menu for the respective browsers:

Edge
Firefox
Chrome
Safari

e. If you choose to reject the use of cookies or delete them, some features of our websites or certain functions may not be fully available to you.

7. Legal basis for processing
a. Provision of the website
The legal basis for the – temporary – storage of data in the log files is Art. 6(1) sentence 1 (b) GDPR. In this respect, we perform the existing contract with the user for the use of the website – even in the case of free offers.

We also process the data to protect our legitimate interests in accordance with Art. 6(1) sentence 1 (f) GDPR in order to be able to make the website technically available to you. Our legitimate interest is to be able to provide you with an appealing, technically functional, user-friendly and secure website.

b. Making contact
The legal basis for processing the data is our legitimate interest in responding to your request in accordance with Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6(1)(b) GDPR.

c. Contract initiation or performance
The legal basis for processing personal data for the purposes of initiating or fulfilling a contract with you is Art. 6(1)(b) GDPR.

Insofar as the processing of your personal data is necessary for the fulfilment of our legal obligations (e.g. for the retention of data), we are authorised to do so in accordance with Art. 6(1)(c) GDPR.

d. Newsletter registration (see Section 9)
By activating the confirmation link, you consent to the use and processing of your personal data for the purpose of registering for our newsletter in accordance with Art. 6(1)(a) GDPR.

e. Further possible uses
In addition, we process personal data for the purposes of exercising our legitimate interests as well as the legitimate interests of third parties in accordance with Art. 6(1)(f) GDPR. In particular, legitimate interests for subsequent processing also include:

Maintaining the functionality of our IT systems;
The (direct) marketing of our own and third-party products and services (insofar as this is not done with your consent);
The legally required documentation of business contacts.

In addition, we process your personal data in order to be able to technically provide you with our website. Our legitimate interest is to be able to provide you with an appealing, technically functional, user-friendly and secure website/product. Within the scope of the respectively required balancing of interests, we take into account in particular the type of personal data, the purpose of processing, the processing circumstances and your interest in the confidentiality of your personal data.

8. Erasure of your personal data
Your personal data will be erased as soon as it is no longer necessary to achieve the purpose for which it was collected.

a. Provision of the website
Where your data has been collected for the provision of our website, this is the case when the respective session has ended. If the data is stored in log files, this is the case after seven days at the latest.

b. Making contact
Your data will be erased once your request has been processed. This is the case if it can be seen from the circumstances that the matter in question has been finally clarified, and if no statutory retention obligations conflict with this.

c. Contract initiation or performance
We only process and store your personal data for as long as we need it to fulfil contractual or legal obligations; as a rule, between 6 and 10 years (according to the German Commercial Code (HGB) and the German Tax Code (AO)).

d. Consent
You can withdraw your consent to the processing of personal data at any time, free of charge and with future effect. Please note that the withdrawal is only effective for the future. Processing that took place before the withdrawal is not affected. The result of your withdrawal may be that, without the processing of this data, we are no longer able to provide our services in whole or in part, and we may therefore have to terminate the existing contract.

e. Further possible uses
Beyond this point in time, data is only stored to the extent required by law, regulations or other legal provisions to which we are subject in the EU or by legal provisions in third countries, if an adequate level of data protection is provided there. If erasure is not possible in individual cases, the corresponding personal data is marked with the aim of restricting its future processing.

Following contact using the web form, the following erasure periods apply:
a. Contact data is erased after 5 years. In the event of complaints or liability cases, persons involved must be traceable. This also includes the communication that takes place as part of the processing.

b. Vehicle-related data is erased after 10 years. There is a legitimate interest in conducting long-term analyses of which vehicle models or model series have triggered customer concerns.

c. The customer concerns described in the contact form are stored for 5 years. There is a legitimate interest in being able to understand customer concerns.

9. Rights of the data subject
a. As a data subject, you have the right of access (Art. 15 GDPR), right to rectification (Art. 16 GDPR), right to data erasure (Art. 17 GDPR), right to restriction of processing (Art. 18 GDPR) and right to data portability (Art. 20 GDPR).

b. If you have consented to us processing your personal data, you have the right to withdraw your consent at any time without giving reasons. The lawfulness of the processing of your personal data before withdrawal remains unaffected by the withdrawal. Further processing of this data on the basis of another legal basis and for the purposes based thereon shall also remain unaffected.

c. Right to object

For reasons arising from your particular situation, you have the right to object at any time to the processing of personal data concerning you that is processed on the basis of Art. 6(1)(f) GDPR (data processing on the basis of a balancing of interests). If you file an objection, we will only continue to process your personal data if we can demonstrate compelling legitimate reasons that override your interests, rights and freedoms, or if the processing serves to establish, exercise or defend legal claims. Insofar as we process your personal data for the purpose of direct marketing for the pursuit of legitimate interests on the basis of a balancing of interests, you also have the right to object to this at any time without stating reasons.

d. You can exercise your rights at the following contact address: contact@daimlertruck.com.

e. If you believe that the processing of your personal data infringes data protection law, you have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR).

The competent supervisory authority is the state officer for data protection and freedom of information in Baden-Württemberg.

10. Newsletter
If you subscribe to our email newsletter, we will send you regular emails containing information about our offers. The only information required for the newsletter to be sent is your email address. The provision of further data is voluntary and will be used to address you personally. We use the so-called “double opt-in” procedure for sending the newsletter. This means that we will only send you an email newsletter if you have expressly confirmed that you consent to receiving newsletters. You will then receive a confirmation email asking you to confirm that you would like to be emailed our newsletter in the future by clicking on a corresponding link.

The data collected by us when subscribing to the newsletter is used exclusively for the purpose of advertising within the email newsletter.

You can unsubscribe from the newsletter at any time and without giving reasons using the unsubscribe link provided in the newsletter.

After unsubscribing, your email address will be deleted from our newsletter distribution list immediately, unless you have expressly consented to the further use of your data or we reserve the right to use your data beyond this, which is legally permitted and about which we inform you in this policy.

11. Transfers to third countries
For the maintenance and support of IT systems, we also transfer data to service providers outside the European Economic Area (EEA) or grant them access. As countries outside the EEA generally do not have an EU level of data protection, we contractually ensure that service providers take measures to ensure a level of data protection that corresponds to that in the EU/EEA. We are happy to provide you with information regarding this using the contact details specified above. The companies within the Daimler Truck Group are also bound by the strict data protection requirements of the Daimler Truck Group.

In the following countries (link to the list), from the point of view of the EU, there is an appropriate level of protection for the processing of personal data corresponding to EU standards (so-called adequacy decision). We agree with recipients in other countries on the application of EU standard contractual clauses or binding company regulations in order to create an “adequate level of protection” in accordance with the legal requirements.

Data collected as part of the processing of a request using a contact form will be exclusively transmitted by DTAG to the service providers, business partners (local representatives) and internal departments responsible for processing the request.

Status: October 2024

Legal Notice

Legal Notice.

Copyrights.
Copyright Daimler Truck AG. All Rights Reserved. The text, images, graphics, sound files, animation files, video files and their arrangement on Daimler Truck Internet sites are all subject to Copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. Some Daimler Truck AG Internet sites also contain material that is subject to the copyright rights of their providers.

Product variations.
Some of the product information, illustrations and images contained on this Internet site may have been prepared for generic use on Daimler Truck Internet sites maintained in different countries around the world. Consequently, some of the information and/or accessories which are not available in some countries or which, in order to satisfy local market demand or regulatory controls in such countries, may only be available in different specifications or configurations.

If you are interested in any vehicle model, paint, option or accessory shown on the Internet site and are unsure of its availability or specification in your locality, you should contact Daimler Truck AG and/or a local authorized dealer for the relevant product, for information of current details in your locality.

Prices.
All prices specified are recommended retail prices. Prices are current at the time of publication and subject to change without notice.

Trademarks.
Unless otherwise indicated, all marks displayed on Daimler Truck AG Internet sites are subject to the trademark rights of Daimler Truck AG, this applies especially to its model name plates, and its corporate logos and emblems.

No Licenses.
Daimler Truck AG has thought to achieve an innovative and informative Internet site. We hope that you will be as enthusiastic as we are about this creative effort. However, you also need to understand that Daimler Truck AG must protect their Intellectual Property, including their patents, trademarks and copyrights. Accordingly, you are hereby on notice that neither this Internet site, nor any material contained therein shall in any way grant or be taken to grant any person a license to Daimler Truck AG’s Intellectual Property.

Cautions regarding forward-looking statements.
Internet pages, investor relations releases, annual and interim reports, outlooks, presentations, audio and video files of events (live or recorded) and other documents on this website contain among other things forwardlooking statements that reflect management´s current views with respect to future events. The words "anticipate," "assume," "believe," "estimate," "expect," "intend," "may," "plan," "project" and "should" and similar expressions identify forward-looking statements. Such statements are subject to risks and uncertainties, including, but not limited to: an economic downturn in Europe or North America; changes in currency exchange rates, interest rates and in raw material prices; introduction of competing products; increased sales incentives; the successful implementation of the new business model for smart; and decline in resale prices of used vehicles. If any of these or other risks and uncertainties occur (some of which are described under the heading "Risk Report" in Daimler Truck AG´s most recent Annual Report and under the heading "Risk Factors" in Daimler Truck AG’s most recent Annual Report on Form 20-F filed with the Securities and Exchange Commission), or if the assumptions underlying any of these statements prove incorrect, then actual results may be materially different from those expressed or implied by such statements. We do not intend or assume any obligation to update any forward-looking statement, which speaks only as of the date on which it is made.

No warranties or representations.
The information on this Internet site is provided by Daimler Truck AG "as is" and to the extent permitted by law, is provided without warranty of any kind, expressed or implied, including but not limited to any implied warranties of merchantability, fitness for any particular purpose, or non infringement. While the information provided is believed to be accurate, it may include errors or inaccuracies.

Links to external sites.
This Internet site contains links to external sites, which are not under the control of Daimler Truck AG. Therefore we are not responsible for the contents of any linked site. Daimler Truck AG is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Daimler Truck AG of the linked site.

Privacy Statement Breakdown assistance

MERCEDES‑BENZ Trucks Service24h privacy policy.

The protection of your personal data is our highest priority and is taken into account in all our business processes. The following privacy policy provides you with a detailed overview of how your personal data is processed by Daimler Truck AG in connection with Mercedes‑Benz Trucks Service24h. Personal data means any information relating to an identified or identifiable natural person. In this privacy policy, we inform you about the type, scope and purpose of the collection of personal data at Daimler Truck AG and how we handle this data. You can also find out what rights you have in relation to the processing of your personal data.

1. To whom does this privacy policy apply?
The following document only refers to the scope of application of Mercedes‑Benz Trucks Service24h. This document represents the most up-to-date version.

Here we inform you about the collection and processing of your personal data if you have concluded a contract with us through a service order or if your personal data is collected and processed in connection with this business relationship, e.g. as an agent, contact person or driver. If you are the contact person of our contractual partner, but not our contractual partner itself, we only process your contact data.

If the contract is related to other services, their privacy policy also applies to these other services.

2. Who is responsible for the processing of my data and who can I contact regarding data protection?
The responsible body for the processing of personal data described below (unless another party is expressly designated as the responsible body) as per the EU General Data Protection Regulation (“GDPR”) is:

Daimler Truck AG (“We”)
Fasanenweg 10
70771 Leinfelden-Echterdingen
contact@daimlertruck.com
+49 (0)711 8485 0

The contact person for any questions regarding data protection is the data protection officer:

Group Data Protection Officer
Daimler Truck AG
HPC DTF2B
70745 Leinfelden-Echterdingen
Germany
Email: dataprivacy@daimlertruck.com

3. Where does my data come from and what kind of data is processed?
In accordance with the principles of data avoidance and data minimisation, we only process personal data (“data”) to the extent necessary, to which we are permitted or obliged to do so on the basis of applicable legal requirements, or to which you have consented.

Unless otherwise stated below, the terms “process” and “processing” include in particular the collection, use, disclosure and transmission of personal data (see Article 4 (2) GDPR).

Data in the following categories is collected and processed in connection with Mercedes‑Benz Trucks Service24h.

Data category 1: Customer data
Types of data:

Customer master data, in particular name; contact data of the contact person(s), in particular telephone number, email address, address;
Passport/ID data of the collector

Deletion rule:

For the performance of the contract, for as long as necessary to be able to perform the agreed services during the term of the contract
Insofar as the processing is based on legitimate interest, the Daimler Truck Customer Centre will provide information about the retention period applicable to your market.

Data category 2: Vehicle data
Types of data:

Vehicle condition in the event of a breakdown
Positioning data
Vehicle data, in particular vehicle identification number, registration plate, initial registration, engine identification number, vehicle history, mileage, workshop/repair reports;
Bank details, if a direct debit mandate has been agreed, in particular the IBAN of your account, BIC, details of your bank; if applicable, other data relating to the performance of the respective business relationship.

Deletion rule:

For the performance of the contract, for as long as necessary to be able to perform the agreed services during the term of the contract
Insofar as the processing is based on legitimate interest, the Daimler Truck Customer Centre will provide information about the retention period applicable to your market.

Data category 3: Invoice data
Types of data:

Combination of data categories 1 and 2

Deletion rule:

10 years due to statutory retention periods

As part of our business relationship with you, we also collect and process certain additional data that is necessary for the fulfilment of our contractual obligations towards you. This includes, but is not limited to:

Data from correspondence (postal and electronic) between you and us;
Data from other postal, electronic or telephone communications.

Data from other sources
We also process personal data that we have received from affiliated companies of Daimler Truck AG and other third parties (e.g. service partners) as permitted – insofar as this is necessary for the performance of the contract or pre-contractual measures concluded with you or if you have consented to this.

We only process personal data from publicly accessible sources (e.g. authorities, the Internet) to the extent permitted by law, for example because this is necessary for the provision of our services or you have consented to this.

4. What is my data used for (purpose of processing) and on what basis (legal basis) is my data used?
Collection and processing as part of the fulfilment of contractual obligations
We collect and process your personal data, specified in more detail in Section 3, as part of the acceptance and performance of our contractual obligations towards you (Article 6 (1) (b) GDPR). For example, we process your contact data for the purpose of contacting you within the framework of the Daimler Truck AG organisation (verification of eligibility for and implementation of breakdown assistance incl. associated processes)

Processing on the basis of legal provisions
In addition, we are subject to extensive legal requirements, for example from the Money Laundering Act or tax laws. Fulfilment of the resulting legal requirements requires the processing of your data (Article 6 (1) (c) GDPR). This processing is particularly for the purpose of sanctions list checks.

Processing based on a legitimate interest
In addition, we process your personal data insofar as this is necessary for the protection of the legitimate interests of Daimler Truck AG or a third party (Article 6 (1) (f) GDPR). This is particularly the case in the following cases:

To the extent necessary for the assertion of legal claims and defence in the event of legal disputes;
To improve the customer experience, we regularly conduct customer satisfaction surveys on our Service24h process. This can be carried out by phone, email or SMS. We ask our customers about previous experiences with Service24h in the event of a breakdown and record suggestions for improvement.
For the purposes of sanctions list checks

Collection and processing based on a legal obligation
We collect and process your personal data to comply with a legal obligation (legal basis Article 6 (1) (c) GDPR). This is particularly the case in the following cases:

As part of invoicing
and associated statutory retention periods

Collection and processing based on your consent
In addition, your personal data will be collected and processed if you have expressly consented to this in advance (Article 6 (1) (a) GDPR).

5. Is my data disclosed (to third parties)?
We do not disclose your personal data to third parties unless you have consented to such disclosure or we are entitled or obliged to disclose data due to legal provisions and/or official or court orders.

Transfer of data to processors
We use processors (e.g. IT service providers) to provide our services. Daimler Truck AG passes on your data to these in strict compliance with the obligation of confidentiality as well as the requirements of the GDPR and the Federal German Data Protection Act. The processors commissioned by us, who may only process the data for us and not for their own purposes, are obliged to comply with the strict standards of Daimler Truck AG.

Transmission to the motor vehicle insurance company
We transmit your data, in particular your first and last name, your address and vehicle data, which we have received as part of your order, to your motor insurance company or its agent, insofar as this is necessary for the assumption of costs.

Transmission to service providers
We use freight forwarders/towing companies/recovery companies to carry out service work. We will transmit to these any of your data necessary for the provision of the service.

Transmission to experts
To ensure order and workshop quality, we employ external experts who need to inspect service orders in order to carry out their work. Only the data that is absolutely necessary for the performance of the activity is transmitted.

6. Will my data be transmitted to a third country or to an international organisation?
Data is not transmitted to countries outside the EU or the EEA (so-called “third countries”), unless we are obliged to do so due to official or court orders.

Exceptional case: As part of Mercedes‑Benz Trucks Service24h, personal data may be transmitted to third countries for the purpose of the performance of the contract on the basis of Article 49 (1)(b) GDPR (depending on the vehicle’s positioning data).

7. Is decision-making automated?
Decision-making is not automated.

8. How long will my data be stored for?
We only process and store your personal data for as long as we need it to fulfil contractual or legal obligations. If there is no longer a legitimate interest, we will delete the data or, if this is not possible, block it. As a rule, we delete your contractual data no later than five years after the end of the contractual relationship.

9. What rights do I have in relation to Daimler Truck AG?
You have extensive rights with regard to the processing of your personal data. It is of particular importance to us that we familiarise you with these rights:

Right to information: You have the right to obtain information about the data stored by us, in particular the purpose of the processing and how long the data is stored for (Article 15 GDPR).
Right to rectification of inaccurate data: You have the right to request that we rectify your personal data immediately if it is inaccurate (Article 16 GDPR).
Right to erasure: You have the right to request that we erase personal data concerning you. These conditions provide that you can request the erasure of your data if, for example, we no longer need the personal data for the purposes for which it was collected or otherwise processed, we should unlawfully process the data, or you should have rightfully objected or withdrawn your consent, or if there is a legal obligation to delete it (Article 17 GDPR).
Right to restriction of processing: You have the right to request restriction of the processing of your data. This right applies in particular for the duration of the verification if you have contested the accuracy of your data, as well as in the event that you request restricted processing instead of erasure if you have an existing right to erasure. Furthermore, processing is restricted in the event that the data is no longer required for the purposes pursued by us, but you need the data for the establishment, exercise or defence of legal claims, and if the successful exercise of an objection between us and you is disputed (Article 18 GDPR).
Right to data portability: You have the right to receive the personal data concerning you that you have provided to us from us in a structured, commonly used, machine-readable format (Article 20 GDPR), insofar as this has not already been deleted.

If you wish to assert one of your rights or receive further information about this, please use the following online form or send an email to kundenrechte_dt@daimlertruck.com or write to: Daimler Truck AG, HPC V445, 10878 Berlin, Germany.

10. Can I withdraw consent to data processing that I have already given?
You can withdraw your consent to the processing of personal data at any time, free of charge and with future effect. This also applies to declarations of consent issued before the entry into force of the EU General Data Protection Regulation, i.e. before 25 May 2018.

The withdrawal of a declaration of consent can be sent by email to kundenrechte_dt@daimlertruck.com or in writing to

Daimler Truck AG
HPC V445
10878 Berlin,
Germany

Please note that the withdrawal is only effective for the future. Processing that took place before the withdrawal is not affected. The result of your withdrawal may be that, without the processing of this data, we are no longer able to provide our services in whole or in part, and we may therefore have to terminate the existing contract.

11. Can I object to the processing of my personal data?
You have the right to object to the processing of personal data concerning you at any time for reasons arising from your particular situation (Article 21 GDPR). We shall no longer process your personal data unless we can demonstrate compelling, legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to establish, exercise or defend legal claims.

If you would like to object to the processing of your personal data, please use the online form, send an email to kundenrechte_dt@daimlertruck.com, or write to Daimler Truck AG, HPC V445, 10878 Berlin, Germany. However, in the event of an objection, it is possible that we will no longer be able to provide our services as agreed with you or not to the agreed extent.

12. Right to lodge a complaint with the supervisory authority.
If you are of the opinion that we are violating the GDPR by processing your personal data, you have the right to lodge a complaint with a supervisory authority, e.g. the data protection authority responsible for your place of residence, your place of work or the place of the data protection infringement.

Status: January 2025

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